Credit Guide

This Credit Guide Will Tell You

• Who we are & how to contact us;
• Engagement & Conditions;
• Fees & Commissions;
• Referrers & Referral Fees;
• Our Responsible Lending obligations;
• Credit Providers we conduct consumer credit business with; and
• What to do if you have a complaint.

We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent we are likely to provide credit assistance to you.

What is “Credit Assistance”?

We provide “Credit Assistance” when we:

• Suggest or assist you to apply for a particular credit contract with a particular credit provider; or
• Suggest or assist you to apply for an increase to the credit limit of a particular credit contract with a particular credit provider; or
• Suggest you remain in a particular credit contract with a particular credit provider.

Engagement & Conditions

You (the customer) engage us (the broker) to arrange a loan on your behalf. You acknowledge that we act as an independent contractor to assist you to obtain and negotiate a loan.

Fees Payable by You

We sometimes charge a fee for our services. More details about any fees payable will be detailed in a “Quote” we will give you before a finance application is lodged. No commission is payable by you to us - this is paid by the credit provider.

How We Are Paid

We are paid commissions by Credit Providers for introducing customers. The Credit Providers we deal with usually pay a commission based on:

• The size of the loan; and
• The particular loan product you have selected.

We only receive a commission if your loan is settled and is paid to us either directly by the lender or paid to us by our aggregator. We may receive the following commissions after we provide credit assistance and your loan has settled.

If you would like a detailed estimate of how much commission we would be paid by a particular credit provider, we will provide this to you.

Referrers and Referral Fees

In some cases, your business may have been referred to us by non-regulated third parties such as accountants, financial planners, motor vehicle resellers etc. Where this is the case we may pay a referral fee to these parties. If we do pay a fee to these parties, then:

• They should have already told you about this; and
• We will either disclose the fee or a reasonable estimate in our Proposal Disclosure Document.

Alternatively, if you want to know, you can ask about any referral fees payable and we will tell you how much was paid and how the amount was calculated.

Preliminary Assessment

Before we provide credit assistance to you, we assess whether the particular loan or lease is suitable for you. To do this, we need to make reasonable inquiries and verify that:

• The loan or lease or increase will meet your requirements and objectives; and
• You can meet the proposed repayments.

We won't be able to give you credit assistance if our assessment shows that:

• You won't be able to meet the proposed repayments without substantial hardship; or
• The loan or lease won't meet your requirements or objectives.

In assessing these factors, we are also required to take reasonable steps to verify some of the information you provide to us. This verification may include:

• Asking you for copies of documents that demonstrate your financial situation - in some cases we may also need to sight original documents;
• Contacting third parties to assist in verifying the information that you provide.

Obtaining a Copy of Your Preliminary Assessment

If we provide you with credit assistance, you can ask us for a copy of our assessment any time up to 7 years after we provide you with a credit assistance quote. To request a copy please contact us. We will provide you with a copy:

• Within 7 business days after the day we receive your request - provided you make the request within 2 years of the date of our credit assistance quote; or
• Otherwise, within 21 business days after the day we receive your request. There is no charge for requesting or receiving a copy of the preliminary assessment.

Our Consumer Credit Providers

We source credit products from a range of banks, lenders and other credit providers. However, at present, we write a greater percentage of loans with the following banks, lenders and other credit providers. These lenders do not necessarily represent all of the lenders who offer credit of the nature you seek.

• Latitude
• Pepper
• Plenti
• Moneyplace
• Firstmac
• Autopay

Dispute Resolution & Complaints

Within our business we follow specific procedures to try to resolve any complaints that you may have.

Internal Dispute Resolution

If you have a complaint, please contact the disputes officer on the contact details above. They will try to resolve all concerns quickly & fairly.

External Dispute Resolution

In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 30 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.